Testimonials for Melton Toyota

2014 Customer Comments

"I was kept fully up to date by telephone with expected deliver date, which was also reconfirmed by phone a few days later once the vehicle had arrived on site. "

"Overall a wonderful experience. Everyone at Melton Toyota, ensures that you feel part of the Toyota Family. Exceptional service."

"A+ to everybody there. I'm very happy with my car and im sure if I ever buy a new car again I will be going to Melton Toyota!  Cheers, well done."

"Great service, signed the paperwork after 5.00pm on a Saturday afternoon. The trade in value of my wife's car well and truely exceeded my expectations.Kept in formed during the week of the progress of when vehicle can be collected. On delivery Brian explained all of the car features to us and even had bluetooth connected before we drove out of the dealership.I purcahsed a new Camry off Brian at Melton Toyota in Jan 2011. It was great to see Brian is still employed with Melton Toyota in 2014 when I needed to purchase another. I hope Brian will still be at Melton Toyota in 2017 when I will need to purchase another new Camry."

"Karthick was extremely helpful and assisted in all enquiries given. When queries were given, the response time was immediate from financial to specification detailing. Have dealt with Karthick on multiple occasions and would definitely continue to seek his assistance if and/or when purchasing a new car from Melton Toyota Placed an order for the car and within a week the car was available for delivery. Prompt service for a business is crucial and Melton Toyota met all expectations from the company. Flexibility and variety of colour and model type (space saver or non space saver) was flexible and easily sourced from Melton Toyota."

"After the initial discussion with theBrian, I walked away feeling fully informed of different models available and what special deals were available. It only took me a short time after that to come back for a test drive and to make the decision to buy."

"The whole process was effortless and coordinated in a way that makes you feel at home. I am always pleasntly surprised by the whole team from sales to service with there promptness, honesty and professionalism.  This has not waivered in the 8 years of service they have provided me."

"It was a completely transparent and enjoyable experience.  I have never purchased a brand new car before and Brian McNabb helped me step by step along with all the fabulous staff at Melton Toyota.  I love my new car and look forward to a long and happy relationship with Melton Toyota."

I can't thank Melton Toyota enough for ensuring that I was completely satisfied with my purchase.  The staff are amazing and customer service is obviously their priority.  THANK YOU!

- Happy customer

"Karthik Was execptionally helpful in chosing the right car and helped me throughout the process of purchasing the vehicle. He was really friendly and his customer service was really exceptional. I would recommend all my friends to buy from Melton Toyota."

"I wasn't looking forward to the 'used car salesman experience' but it was a good experience at Melton Toyota. I did have other... less than happy dealings at other places but at Melton Toyota it was easy. They were polite, helpful, informative and generousin their service."

"Karthick was a pleasure to deal with. from enquiry to sale to pick up the follow up was fantastic Excellent customer service which a lot of places dont have. On delivery Both Karthick and Natasha were very professional and thorough with the explanation of the cars workings ."

"I had to pickup my new car after I finished work which was a 30 minute drive away from Melton. When I arrived my car was waiting proudly at the delivery point and as I was getting advised on all the do's and dont's time was getting on but that didn't matter to the sales team. But before I left my salesman, Brian, wished me luck in my venture and said that I had made quite a few friends at Melton Toyota before giving me a hug. It will be something I remember for a long time to come. "

"The staff at Melton Toyota impressed me with their diligence and straight down the line approach. I was offered various packages and after each was explained in detail to me it made my job easy to accept the packages and I feel completely at ease knowing that I have the top of the range vehicle with all the trimmings. As mentioned before, I have already told people about my experience at Melton and told them to visit there for any new or used vehicle purchase."

"All the staff at Melton Toyota made the experience for me very memorable by making alternative options open to me, advising me with information on towing as I will be touring Australia in the near future and just their knowledge of their vehicles astounded me. It was a pleasure dealing with the crew right from the very first day I approached them and told them what vehicle I was interested in. I have told quite a few of my friends to go and see the staff at Melton Toyota if they are in the market for a new car in the future and said they will see you right."

"We went back to Melton Toyota on a number of occasions before we had actually decided on the purchase and at all times, (including the pick up time) we were made to feel as 'part of a family'. There was no pressure whatsoever and it was a joy going through this experience."

"I have already recommended this dealership to a few family members looking to replace vehicles in time due to the good nature of the personnel at the dealership. I have also returned since purchasing the vehicle to buy genuine Toyota accessories and am looking forward to a nice and easy car service experience when the vehicle is due for servicing."

"I had limited time available to collect the car.  I left work early and just in enough time to get there and complete everything before they closed.  They had the car and paperwork ready and everything was completed smoothly and quickly so I could get back home for my family commitments. They understood my urgency and made reference to it which was very much appreciated. "

"Chanaka was courteous, friendly and above all not pushy (I hate pushy and will walk away if it happens). I wanted a speed alert installed and he sourced it on the day I bought the car and had it installed before I pick it up. Nothing was a hassle. Would gladly deal with him again. I have been taking my cars (all camrys)to Melton Toyota for the past 13 years for their services. The service centre staff Gerard and Laurence (the 2 main people I deal with)are always friendly and helpful. The history I have with the service department played a big part in the decision as to the purchase of my new Corolla."

"Grant Salisbury was our salesperson and it was obvious that he was very knowledgeable about the Toyota Corolla that we were interested in.   He went out of his way to assist us in making our decision.   He was very patient, understanding and NOT PUSHY in any way at all.   His manner and demeanour were very polite and courteous at all times.   He made it a pleasure dealing with him.  As Grant was on leave when we picked our car up, we dealt with Natasha and Martin at Melton Toyota and they also were a pleasure to deal with. They were very helpful and did their very best to ensure that we were happy customers (in the absence of Grant).    Both my husband and I were made to feel very special and we just can't speak highly enough of the three main staff that we dealt with, Grant; Natasha and Martin."

Courtesy.  Respect. Chanaka was great contacting me regularly, and even AFTER I had taken delivery of vehicle too. I wasn't dropped after money had changed hands.

- Happy customer

"I found that the Salesperson, Brian McNabb, extended a courteous welcome on arriving, having a pleasant disposition, then introduced me to other salespeople who were involved with the purchase of the vehicle and took me to where the vehicle was to be serviced, and meeting the mechanic who explained service details."

"I am happy in the way Jake made him self available to me and done his best to help me."

"Great service, good team at Melton Toyota. Everyone is friendly and always greet me with a smile, everyone knows me by my first name and also they treat me like a guest rather than a number to them."

"Sound knowledge and understanding of the vehicle I was interested in. Answered all of my concerns and queries thoroughly. Karthick went out of his way to help.Was a pleasure to do business with Melton Toyota, staff were extremely welcoming, super friendly and they totally exceeded my expectations, from experiences with other car dealers."

"Thank you to all at Melton Toyota.  You made buying our new car an exciting experience for the family."

"Very positive experience. Have dealt with them for several years and am always impressed."

Our Service Compliments

"Availability of a replacement car for 2 days. I work night shift and collecting the car on the same day is nearly impossible. I was very pleased to find a 2 day replacement car was available."

"Toyota Melton was able to squeeze my service in, on a day that suited me, within a couple of days after making the call.  My car was ready for pick up even earlier than the promised time."

"He has answered all my queries and service was completed within promised timeframe, they gave also a voucher for free car wash  which was great!"

"The whole attitude of the personnel, the way they explained everything. I am not a lay person as far vehicles go, I felt that if a person was totally naive about cars they would feel that they were valued because everything was explained fully in a clear and precise way and with confidence. In the past i have experienced (from other car dealership) a condescending attitude because I am female and therefore know nothing about cars, but having grown upon a farm with 3 brothers (one a mechanic) I know more than your average female about cars, so get very annoyed when I am not listened to if there is a problem with my vehicle (not that there was any problem)."

"The team at Melton Toyota, are the most pleasant people to deal with.  They always great you like you are the most important person in the world.  They are great to deal with.  They are one of the reasons, why I keep buying Toyotas from this dealership."

No one can compare with the toyota servicing so they should stop even trying!! I will recommend to all my friends.

- Happy customer

"I have always had excellent service from Melton Toyota. That is why I am driving my sixth Toyota over a period of thirty years. I have found Sales and Service to be excellent."

"I had a follow up question 1 hour after my service and my question was answered professionally. I have a poor understanding of mechanical issues and the person that i spoke to gave me the time to ask the question and gave me an answer in a way that I understood what he was saying. Thank you."

"You guys were able to provide my car service on Christmas Eve! Very helpful and did everything you could to get me in when I needed it."

"Professional attitude, expertise and the willingness to complete the work to the highest standard.  Also their personal approach to us in meeting our concerns was  requirements was excellent."

"Exceeded by I did not expect the level of comfort or facilities  afforded to me as a customer whilst I waited for my vehicle. All staff were courteous and the service was completed in a timely fashion."

"Was extremely happy with my service as my car was very well looked after and is running smoothly! Also service by the staff was absolutely brilliant and the car was done in good timing."

"The service manager Rob took my details after hours on Friday as they had just shut for the day and completed the booking on his day off on Saturday for a service on Monday . job was completed on time . you try and organise a car for a service , after hours before a weekend and get an ok - unless you talk to Rob u got no chance. "

"As always staff extremely thorough and concise. And more importantly so friendly and helpful.Organised and always completed with in the time frame. Staff are so well presented and professional, I can always rely on servicing my car going smoothly."

From order to delivery was only about 7 days even though the vehicle was not in stock. All accessories were fitted and the vehicle was immaculate.

- Happy customer

"Greeted by name on arrival. Was asked if I had any problems with vehicle. Was offered transport within local area if required. Made to feel as if I was VIP... all staff friendly and helpful."

"My welcome by service staff everytime I visit the dealership is the same and should the salesman who sold be the car see me he always acknowledges me   I chose a great place to buy my first Toyota."

"I was made to feel like the only customer there. I like to ask questions about my vehicle These were always answered easily demonstrating a complete knowledge of the product."

"Overall Melton Toyota is one of the best dealerships I have dealt with and would advise all my friends and family to deal with Melton Toyota."

"Brett Brocklesby was extremely helpful and gave me his full attention. He is a great asset to your company and I will be recommending your service!"

"The Staff was most courteous and explain what they did and what I would need to do in the near furure. They had my Car ready before the time they estimated and I received a phone call checking that I was satified."

"Very nice staff at the service counter, all very respectful and quick to come over and ask how are you and help out, nice bunch of guys."

"Bluetooth was not working but I forgot to ask for it to be looked at during service.  It was working when I got back in vehicle."

"Melton Toyota rock! Great dealership and great service. Can't recommend them highly enough."